Shipping policy

Thank you for shopping with Aquajools.

Aquajools is the trading name of Mimami Ltd, a company registered in England and Wales (Company No. 10798509).

As all of our jewellery is handcrafted and made to order, please review our shipping policy carefully before placing an order.

Production Time

All Aquajools jewellery is made to order and crafted specifically for each customer.

Production Time:
2–5 business days

Production begins once your order has been successfully placed and payment has been received.

Please note that production time does not include shipping transit time.

During peak seasons, holidays, or promotional periods, production times may be slightly longer.

Shipping Carriers

We ship orders using trusted international courier services:

DHL Express
FedEx Express

The carrier used for your order may vary depending on destination, shipping method selected, and operational requirements.

Estimated Delivery Times

United States

Production: 2–5 business days
Shipping: 1–4 business days via DHL Express or FedEx Express

United Kingdom

Production: 2–5 business days
Shipping: 1–3 business days via DHL Express or FedEx Express

Europe

Production: 2–5 business days
Shipping: 1–5 business days via DHL Express or FedEx Express

Rest of World

Production: 2–5 business days
Shipping: 2–7 business days via DHL Express or FedEx Express

Please note that delivery estimates are not guaranteed and may vary depending on destination, customs processing, weather conditions, and carrier operations.

Duties and Taxes

United States Orders

All orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis.

This means:

Import duties are paid by Aquajools.
Customs charges are paid by Aquajools.
No additional import fees should be payable upon delivery.

United Kingdom Orders

Orders delivered within the United Kingdom include applicable taxes as required by law.

International Orders

For countries outside the United States and United Kingdom, local customs duties, taxes, VAT, or import fees may apply depending on the destination country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by DHL or FedEx.

Delivery Address

Customers are responsible for providing accurate shipping information.

Aquajools is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery addresses supplied by the customer.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Customs inspections
Carrier disruptions
Severe weather conditions
Public holidays
High shipping volumes
Events beyond our reasonable control

Aquajools cannot guarantee delivery dates and shall not be liable for delays caused by third-party carriers.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

Email: info@aquajools.com

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact:

Aquajools
Trading Name of Mimami Ltd

Registered Office:
201b.3 Cardinal Point
Park Road
Rickmansworth
England
WD3 1RE