Terms of service

Welcome to Aquajools.

These Terms of Use ("Terms") govern your access to and use of the Aquajools website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Aquajools is the trading name of Mimami Ltd, a company registered in England and Wales.

Registered Office:
201b.3 Cardinal Point, Park Road, Rickmansworth, England, WD3 1RE

Company Registration Number:
10798509

Email:
info@aquajools.com

Throughout these Terms, "Aquajools," "we," "our," and "us" refer to Mimami Ltd trading as Aquajools.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • Any information you provide is accurate and complete.

3. Products and Services

Aquajools specializes in personalized and custom-made jewelry.

Due to the handmade and personalized nature of many products:

  • Product images are provided for illustration purposes only.
  • Slight variations in color, finish, engraving, gemstone appearance, dimensions, and craftsmanship may occur.
  • We reserve the right to modify, discontinue, or update products without prior notice.

4. Orders

When placing an order, you agree that:

  • All information submitted is accurate and complete.
  • You are authorized to use the payment method provided.
  • We may refuse or cancel an order at our discretion, including where fraud, pricing errors, or stock issues are suspected.

An order confirmation email does not constitute acceptance of your order. A contract is formed only when we dispatch your order.

5. Personalized and Custom Products

Customers are solely responsible for:

  • Reviewing all personalization details before submitting an order.
  • Ensuring names, dates, coordinates, messages, handwriting samples, fingerprints, or other uploaded content are correct.

Because personalized items are made specifically for you, they are generally non-returnable unless faulty or incorrectly produced.

6. Pricing and Payment

All prices displayed on the website are shown in the applicable currency and may be subject to taxes depending on your location.

We reserve the right to:

  • Change prices without notice.
  • Correct pricing errors.
  • Cancel orders affected by obvious pricing mistakes.

Payment must be received in full before production or shipment begins.

7. Shipping and Delivery

Delivery times provided on the website are estimates only and are not guaranteed.

Aquajools is not responsible for delays caused by:

  • Postal services
  • Couriers
  • Customs authorities
  • Weather conditions
  • Public holidays
  • Events beyond our reasonable control

Risk of loss and ownership transfer to the customer upon delivery.

8. Returns and Refunds

Your rights regarding returns and refunds are governed by our separate Shipping & Returns Policy and applicable consumer protection laws.

Personalized and custom-made items are generally exempt from cancellation and return rights except where products are defective or incorrectly supplied.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product designs
  • Product photographs
  • Graphics
  • Text
  • Videos
  • Website design
  • Branding

is owned by or licensed to Mimami Ltd and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.

10. User Content

If you upload or submit content such as:

  • Images
  • Handwriting samples
  • Fingerprints
  • Messages
  • Reviews
  • Design requests

you confirm that:

  • You own the content or have permission to use it.
  • The content does not infringe any third-party rights.
  • The content is lawful and not offensive, defamatory, or unlawful.

You grant Aquajools a limited license to use such content solely for fulfilling your order and providing our services.

11. Prohibited Use

You agree not to:

  • Use the website unlawfully.
  • Interfere with website security.
  • Attempt unauthorized access to systems or data.
  • Upload malicious software or code.
  • Engage in fraudulent activity.
  • Violate any applicable laws or regulations.

12. Disclaimer

The website and its contents are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties regarding:

  • Website availability
  • Accuracy of content
  • Uninterrupted access
  • Error-free operation

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Mimami Ltd shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

Our total liability arising from any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content
  • Third-party privacy practices
  • Third-party products or services

Accessing third-party websites is at your own risk.

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

If you have any questions regarding these Terms, please contact:

Aquajools (Trading Name of Mimami Ltd)
201b.3 Cardinal Point, Park Road, Rickmansworth, England, WD3 1RE

Email: info@aquajools.com