Frequently asked questions
Are your pieces made to order?
Yes. Every Aquajools piece is made to order specifically for you. This allows us to create meaningful jewelry with exceptional attention to detail and craftsmanship.
How long does production take?
Most orders are produced within 2–5 business days before shipment.
Can I change or cancel my order?
Because our jewelry is made to order, we begin production shortly after an order is placed. Please contact us as soon as possible if you need assistance with an order.
Do you ship internationally?
Yes. We ship worldwide.
Which carriers do you use?
We work with trusted international shipping partners including DHL and FedEx.
Do you offer Delivered Duty Paid (DDP) shipping to the United States?
Yes. Orders shipped to the United States are delivered on a DDP (Delivered Duty Paid) basis, meaning duties and taxes are included where applicable.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
What types of personalization do you offer?
We offer a variety of personalization options including names, initials, dates, coordinates, handwriting engravings, fingerprints and custom messages.
Can I see a preview before production?
Depending on the design, we may be able to provide a preview upon request. Please contact us before placing your order.
Are personalized pieces returnable?
Due to their custom nature, personalized jewelry cannot be returned or exchanged unless there is a manufacturing defect or error on our part.
Materials
What materials do you use?
Aquajools specializes in solid gold jewelry and solid gold lab grown diamond jewelry.
Is your jewelry solid gold?
Yes. We offer genuine solid gold jewelry in selected gold purities and colors, depending on the design.
Will solid gold tarnish?
Solid gold is highly durable and designed to last for years. With proper care, your jewelry will maintain its beauty over time
What are lab grown diamonds?
Lab grown diamonds are real diamonds that are created using advanced technology rather than mined from the earth.
Are lab grown diamonds real diamonds?
Yes. Lab grown diamonds are physically, chemically and optically identical to mined diamonds.
Do lab grown diamonds sparkle like natural diamonds?
Absolutely. Lab grown diamonds offer the same brilliance, fire and beauty as mined diamonds.
Why choose lab grown diamonds?
Lab grown diamonds provide exceptional quality, beauty and value while offering a modern alternative to traditionally mined diamonds
Can I wear my jewelry every day?
Yes. Our jewelry is designed for everyday wear.
How should I clean my jewelry?
Use warm water, mild soap and a soft cloth. Avoid harsh chemicals and abrasive cleaning products.
Should I remove my jewelry before swimming?
We recommend removing jewelry before swimming, exercising or using household cleaning products.
Returns & Refunds
What is the return policy?
Non-personalized items may be eligible for return in accordance with our Returns & Refunds Policy.
Can I return personalized jewelry?
Personalized and custom-made jewelry cannot be returned or exchanged unless faulty.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photographs of the item and packaging.
How can I contact Aquajools?
Email: info@aquajools.com
We aim to respond to all enquiries within 1 business day.